Shipping Policy
At Absar Market, we understand that our customers are purchasing artwork, sculptures, decorative pieces, and other distinctive items that require careful handling. We take reasonable care when preparing every order for shipment and work with appropriate shipping providers based on the nature, size, weight, and destination of each order.
Order Processing
Orders are processed after payment has been successfully received and the order has been confirmed.
Processing time may vary depending on the product, availability, size, weight, quantity, and handling requirements of the item.
Certain artwork, sculptures, oversized pieces, fragile products, or specially handled items may require additional preparation before they can be shipped.
If additional processing time is required for an order, we may contact the customer using the contact information provided during checkout.
Shipping Availability
Shipping availability depends on the customer's delivery address and the product being purchased.
Available shipping options and destinations are presented during the checkout process where applicable.
If shipping is not available to a particular destination, the customer may be unable to complete checkout for that address.
Customers who are unsure whether an item can be delivered to their location may contact Absar Market before placing an order.
Shipping Charges
Shipping charges depend on factors including the destination, size, weight, quantity, and shipping requirements of the order.
Applicable shipping charges are displayed during checkout before the customer completes the purchase.
Customers will have the opportunity to review the total order cost, including applicable shipping charges, before submitting payment.
Delivery Estimates
Delivery times can vary depending on the destination, shipping method, product requirements, carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.
Any delivery estimate provided at checkout or after an order is placed is an estimated timeframe and not a guaranteed delivery date.
For artwork and larger or fragile items, delivery may require specialized handling and may take longer than standard shipments.
Shipping Confirmation and Tracking
When tracking information is available for an order, it will be provided to the customer after the order has been dispatched.
Customers should use the tracking information provided by the shipping carrier to follow the progress of their shipment.
Tracking information may take some time to become active after an order has been handed to the carrier.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Please carefully review your address, including apartment, unit, suite, postal code, and other relevant information, before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before an order is dispatched, but we cannot guarantee that changes can be made after an order has entered the shipping process.
Additional costs resulting from an incorrect or incomplete delivery address may be the responsibility of the customer where applicable.
Delayed Shipments
Although we work to ensure orders are dispatched and delivered as efficiently as possible, shipping delays can occasionally occur.
Delays may result from:
- Carrier disruptions
- Severe weather
- Public holidays
- Customs processing
- Incorrect or incomplete delivery information
- High shipping volumes
- Transportation disruptions
- Events outside our reasonable control
A shipping delay does not automatically mean that an order has been lost.
If your order has not arrived within the applicable estimated delivery period, please contact us so that we can assist with checking the shipment.
Lost Shipments
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified by the carrier.
If the package still cannot be located, contact Absar Market with your order number and tracking information.
We will work with the applicable shipping carrier where necessary to investigate the shipment.
Damaged Items
Because many of our products are artwork, sculptures, and decorative pieces, we recommend carefully inspecting your order immediately after delivery.
If an item arrives damaged, please contact us as soon as possible.
To help us investigate the issue, we may request:
- Your order number
- Photographs of the damaged product
- Photographs of the packaging
- Photographs showing any visible shipping damage
- A description of the issue
Please retain the original packaging until the matter has been resolved, as it may be required during the carrier investigation or return process.
We will review the information provided and determine the appropriate resolution in accordance with our Returns & Refunds Policy.
Incorrect or Missing Items
If you receive an item that is different from the product you ordered, or if an item appears to be missing from your shipment, please contact us promptly.
Provide your order number and details of the issue so that we can investigate and assist with the appropriate resolution.
International Orders
Where international shipping is available, orders may be subject to customs clearance procedures, import duties, taxes, tariffs, brokerage charges, or other fees imposed by the destination country.
These charges are determined by the relevant authorities and are separate from the product price and shipping charge unless otherwise stated at checkout.
Customers are responsible for complying with applicable import requirements in their destination country and for any applicable customs duties, taxes, or fees that are not included in the amount paid to Absar Market.
Customs processing may also affect the estimated delivery timeframe.
Refusal of Delivery
Customers should not refuse delivery solely because a package appears to have minor external packaging damage.
If an item appears significantly damaged, customers should document the condition and contact Absar Market as soon as possible so that we can advise on the appropriate next step.
Refusing delivery without contacting us may affect the handling of a claim or return.
Multiple-Item Orders
If an order contains multiple products, items may be shipped together or separately depending on product availability, size, weight, shipping requirements, and fulfillment arrangements.
If items are shipped separately, customers may receive separate tracking information.
Changes to Shipping Information
We reserve the right to update shipping arrangements, carriers, delivery methods, and applicable shipping charges when necessary.
Any applicable shipping costs and available options will be presented to the customer before completing an order.
Shipping and Returns
Shipping and delivery matters are separate from our return and refund process.
For information about returning an eligible product or requesting a refund, please review our Returns & Refunds Policy.
Products must not be returned without following the applicable return instructions provided by Absar Market.
Shipping Rates & Delivery Times
United States
We offer free shipping on eligible orders within the United States. Orders are generally delivered within 4–5 business days after shipment.International Orders
We ship to eligible international destinations. International orders are generally delivered within 4–12 business days after shipment.Delivery times are estimates and may be affected by the destination, carrier operations, customs processing, holidays, weather, or other circumstances outside our control.
Any applicable shipping charges will be clearly displayed at checkout before payment is submitted.
Customer Support
If you have questions about shipping, delivery, an existing order, or whether a particular product can be delivered to your location, please contact us.
Absar Market
Email: absarmarket@outlook.com
We will review your inquiry and provide assistance regarding your order or shipping question.